“Clients benefit from naked service because they hear what they need to hear, without having to parse through what you are saying.” – Patrick Lencioni
This month, we welcome back Patrick Lencioni, best-selling author of The Five Dysfunctions of a Team, Death by Meeting, and The Three Signs of a Miserable Job.
In his new book, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty, Lencioni tackles an issue that all consultants face: how to retain the clients you really want. We asked Lencioni about the strategies he uses to build trust and keep clients loyal.
Read my interview with Patrick Lencioni
We’re also featuring articles on boosting your creativity, how to stay at the top of your game, what we can learn from Columbus, making the most of survey research, and a report on what CEOs around the world think is coming in 2010.
